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Personalized and expert technical support
Say goodbye to hours of problem-solving. Smarty is led by a dev founder, so your hiccups receive personalized support that’s as rare as a unicorn. Your back is covered, and we're determined (read: obsessed) to revolutionize your technical support experience.
Laser-focused on you
You call. We answer.
Reach out through chat, telephone, or email, and BOOM; an actual human will answer promptly. No more waiting in the queue. You can open a chat window and have a live person to chat with in under 1 minute. Shoot us an email during business hours and you’ll hear back within an hour. That’s right, we said "hour."
No scripts. No “tiers”.
Few things are more frustrating than waiting through a rehearsed support script. How’s that supposed to help?! We don’t recite scripts or pass you from first-tier support reps to tier-two support reps (“tear” two?) to reach a capable human. Intent and engaged listeners, our reps get things done.
Smarty-pantses near our dev team
They know what ails you. Plus, our support squad has a direct hotline to the brains behind the scenes – our development team. If, by some cosmic stroke of bad luck, they can't fix it, we've got a developer on it faster than you can say 'bug squashed!'"
Free during hustle time
No one wants to pay for help, and you don’t have to. These infinite wells of wisdom are available to you during our regular business hours free of charge. Need some after-hours TLC? We’ve got tailored support for that, too.
What our customers are saying
Service is great; customer service is even better!
Seamless address verification services with superior technical support.
Smarty is my go-to geo-locating service. Their data is the best available, and if you find a problem, their support will actually fix it for you.
The reliability of their address validation coupled with the peace of mind their customer support provides has made Smarty an invaluable partner to our business.
Every time I’ve needed them, I’ve been able to talk to a real person who knew exactly what they were doing.
Their API is excellent. And support. You talk to an extremely friendly agent every single time!