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Jeffrey Duncan
Senior Technical Product Manager
One of our proudest services that we provide at Smarty is our Customer Support. Jeffrey's leadership has helped us create a support team that focuses deeply on our customers and is dedicated to helping them find the right solution for whatever issue they are facing. Even before coming to Smarty, customer service was a professional focus of Jeffrey's. He's worked for several companies in roles where he managed online sales, created websites, led on complicated projects and more, all with a focus on what would best help the customer. Jeffrey now utilizes his dedication to customer service and applies it to technical product management.
All posts by Jeffrey Duncan - Senior Technical Product Manager
Standardizing country information: Easier said than done
By Jeffrey Duncan on October 10, 2024
At first glance, standardizing country information seems like a straightforward task. After all, how complicated can it be to manage country codes and names? However, once you start diving into the complexities—multiple users, various languages, diacritics, and more—it becomes clear that this process is far from simple. What if Germany has a different name for France than France does because of language barriers between German and French? (They do. The name “France” in German is “Frankreich,” but “France” in French is “France.
Mailing address vs physical address: What’s the difference
By Jeffrey Duncan on August 11, 2021
The difference between a physical address and a mailing address is that a physical address is where you are geographically located and a mailing address is where you get your mail. Often a physical address and a mailing address are the same—but not always! Whether you're trying to mail important account paperwork to thousands of customers or a single high-dollar customer appreciation gift to a key account, having the right address is important. Before you send off that precious cargo, ask yourself if you're sending it to a physical address or a mailing address.